Help

Answers to the questions we always get

Covering audits, plans, setup, security, and whether Flatline is right for you.

Run a free audit

About Flatline SEO

Who runs Flatline SEO?+

Creative Crew Studio, a Belfast-based marketing agency. Flatline is our product arm, built by the same team that delivers client SEO work.

Where are your servers?+

EU (London, eu-west-2). All data stays in the EU. GDPR-compliant. We honour deletion requests within 30 days.

Is my data safe?+

Yes. We use only essential cookies (no tracking). Audit data is stored on encrypted infrastructure. We never sell or share your data with third parties.

Can I export my reports?+

Yes. Every report has a Download as PDF button. Pro plans and above include branded exports with your logo.

Do you have an API?+

API access is available on the Agency plan (£199/mo). Contact us for documentation.

What is your privacy policy?+

Full details at flatlineseo.com/privacy. Short version: we collect only what we need, store it in the EU, and delete on request.

Getting started

How do I run my first audit?+

Go to the audit page, paste any public URL, and click Audit. Results appear in about 15 seconds. No signup required.

What is a good Visibility Score?+

71 to 100 is strong. 41 to 70 means room to improve. 0 to 40 means critical gaps that are likely costing you traffic.

How often should I audit my site?+

Monthly for most businesses. Weekly if you are actively making changes. The free tier covers one audit per month.

Can I audit a competitor's site?+

Yes. Paste any public URL. Auditing competitors is a great way to benchmark your own performance.

What if the audit returns an error?+

Check that the URL is publicly accessible (not behind a login or firewall). If it still fails, contact us with the URL and we will investigate.

Pricing and plans

Is the free tier really unlimited?+

One audit per month, forever. No card, no trial period, no expiry.

What is the difference between Starter and Pro?+

Starter tracks 1 site with weekly re-audits and score-drop alerts. Pro tracks up to 5 sites with daily re-audits, branded reports, and competitor benchmarking.

Can I switch plans?+

Yes. Upgrades take effect immediately (prorated). Downgrades apply at the next billing date.

Is there an annual discount?+

Not yet. Contact us if you want to discuss annual billing for larger teams.

Do you offer white-label reports?+

Yes. The Agency plan (£199/mo) includes branded reports, custom domains, and 5 team seats.

Technical and setup

How do you test my site?+

We run a mobile-first analysis that checks performance, SEO basics, accessibility, security, social tags, crawlability, and structured data. Seven categories, thirty-plus signals.

Does HTTPS matter?+

Yes. Sites without HTTPS are flagged as a critical finding. Google also uses HTTPS as a ranking signal.

Will the audit affect my SEO or analytics?+

No. Our scraper behaves like a normal browser visit. It does not submit forms, click links, or trigger conversion events.

Can I use Flatline on a staging or private site?+

No. Our scraper needs public HTTP access. Password-protected or localhost URLs will fail.

What is your uptime SLA?+

We target 99.9% uptime. The audit engine runs on globally distributed infrastructure. Planned maintenance is announced 48 hours in advance.

Still have a question?

Email us at hi@flatlineseo.com. We reply the same day.